NexyBay Home Records support starts with the quick checks below. When something still is not clear, send a message with the steps you took and what you expected to happen.
Confirm that you opened the Home Records dashboard in the same browser profile used before. If you use Plus, sign in on that browser, enter the six-digit code emailed to you, and open Backup & Sync to restore your latest backup.
Create a current backup on the original device, move the backup file safely, then use the restore feature in the new browser or device.
Stop and create a backup first. Clearing site data can remove the working records stored in the browser.
For a problem report, include the device type, browser name, the section you were using, the steps you followed, and what appeared on screen.
Submitting this form sends your name, email address, topic, and message to the site administrator by email. Name and email are optional unless you want a reply.
Read the frequently asked questions →