Refund Policy

NexyBay Home Records offers a free Starter edition so customers can evaluate the Home Records workflow, browser compatibility, reports, and spreadsheet exports before purchasing Home Records Plus.

Digital purchases are generally final

Home Records Plus is a digital purchase connected to the customer’s NexyBay account after payment. Once access has been delivered, the purchase is generally final because the digital benefit cannot be returned like a physical product.

When a refund may be approved

We will review refund requests involving:

• A verified duplicate charge.
• Paid Plus access that NexyBay cannot deliver or repair after reasonable support attempts.
• A material software defect that prevents normal use of the purchased Plus functionality and cannot be resolved.
• A refund required by applicable law.

Situations that are generally not refundable

Refunds are generally not provided because a customer used Home Records, printed or exported reports, changed their mind after successful access, no longer needs the service, lost access to a password manager or passkey provider, cleared browser data, used an unsupported browser or device, or failed to protect their account or device.

Requesting review

Use the Support & Feedback page and include the purchase email, order number, and a clear description of the problem. Do not send household records, payment-card numbers, passwords, passkey details, or protected files.

Payment disputes

Please contact NexyBay support before opening a payment dispute so we have an opportunity to investigate delivery or access problems. Nothing in this policy limits rights that cannot legally be waived.