Refund Policy

NexyBay Home Records offers a free Starter edition so customers can evaluate the application’s workflow, browser compatibility, local storage, reports, and backup features before purchasing Home Records Plus.

Digital license purchases are generally final

Home Records Plus is a digital license delivered after payment. Once a valid license key has been issued, the purchase is generally final because the digital benefit cannot be returned in the same way as a physical product.

When a refund may be approved

We will review refund requests involving:

• A verified duplicate charge.
• Failure to receive a valid license key after reasonable delivery and support attempts.
• A valid license that cannot be activated because of a problem on NexyBay’s side and cannot be resolved through reasonable support.
• A material software defect that prevents normal use of the purchased Plus functionality and cannot be resolved.
• A refund required by applicable law.

Situations that are generally not refundable

Refunds are generally not provided because a customer completed a household inventory, printed or exported reports, changed their mind after successful activation, no longer needs the application, lost a backup password, cleared browser data without keeping a backup, or expected cloud synchronization that the product does not advertise.

Requesting review

Use the Support & Feedback page and include the purchase email, order number, and a clear description of the problem. Do not send household records, payment-card numbers, passwords, or other sensitive information.

Payment disputes

Please contact NexyBay support before opening a payment dispute so we have an opportunity to investigate delivery or activation problems. Nothing in this policy limits rights that cannot legally be waived.