Clear answers about plans, storage, privacy, backups, and everyday use
These answers explain the most important things to understand before creating household records or purchasing Plus.
What is NexyBay Home Records?
It is a local-first web application for organizing household inventory, documents, warranties, maintenance, contacts, reports, and backups in one place.
What is included in the free Starter edition?
Starter includes the real application with up to 10 inventory items. Documents, contacts, maintenance records, reports, CSV exports, and backup tools remain available. Starter does not expire.
What does Home Records Plus unlock?
Plus removes the 10-item inventory limit. It is a one-time purchase, not a subscription. Browser storage capacity and normal browser limitations still apply.
What happens when I reach 10 items?
The app stops creation or duplication of additional inventory items until Plus is activated. Existing items remain available to view, edit, delete, report, export, and back up.
Do I need a NexyBay account?
No household account is required. A Plus purchase creates an order and license record, but it does not create a cloud copy of household records.
Where are my records stored?
The working records are stored in the local browser profile you use. They are not automatically stored in a NexyBay cloud account.
What information is sent during license activation?
The app sends the license key and app version for validation. Household inventory, documents, contacts, attachments, reports, and backup contents are not included in that request.
How do I recover a Plus purchase after clearing browser data?
Use Recover Purchase inside the app and enter the billing email and order number. If a matching active purchase is found, the license key is sent to the billing email address. Household backups do not contain the license key.
Will my records automatically appear on another device or browser?
No. Different devices, browsers, and browser profiles normally have separate local storage. Use a backup and restore process when you intentionally need to move records.
Can I use the same Plus license on household devices?
The initial Plus license is designed for reasonable use on the purchaser’s household devices. Household records still do not synchronize automatically between those devices.
What happens if I clear browser data?
Clearing site data can remove locally stored records. Create a current backup before clearing browser data, resetting the browser, removing a profile, or changing devices.
How often should I create a backup?
Create one after meaningful updates and before any device, browser, or profile change. A monthly or quarterly routine may also be useful, depending on how often your records change.
Can I password-protect a backup?
The app includes an optional encrypted backup. Choose a strong password and store it safely because a forgotten password may make the backup unusable.
Can NexyBay see the records stored in the app?
Normal local use does not require the app to upload household records to NexyBay. Information voluntarily sent through support, email, or another sharing method is separate and can be received by the intended recipient.
Can I use the app on a phone or tablet?
The web application can be opened on supported modern browsers, but each browser and device keeps separate local storage. A record created on one device does not automatically synchronize to another.
Are Plus purchases refundable?
The free Starter edition is available for evaluation before purchase. Because a digital Plus license is delivered immediately, purchases are generally final after delivery. Limited exceptions are described in the Refund Policy.
Are reports proof of ownership or official appraisals?
No. Reports are organizational summaries based on information entered by the user. They do not guarantee ownership, value, insurance coverage, or acceptance by an insurer or other organization.
What information should I avoid storing?
Avoid passwords, full Social Security numbers, bank credentials, payment card numbers, or other secrets that are not necessary for household organization.
How do I report a problem or suggest an improvement?
Use the Support & Feedback page. Do not include private household records or sensitive financial information in the message.